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Return Authorisation Request

We stand behind every product we sell. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there may be times when items are damaged, defective, or incorrectly shipped. If this is the case for you, please contact us to arrange a return, for exchange, store credit, refund, or warranty claim.

Return Authorisation

We cannot accept any returns without prior approval. Please contact us before returning any product using the form below and quote your order/invoice number! If your request is approved, you will be emailed the information necessary for returning the merchandise.

Upon receipt of your returned merchandise, we will either exchange your item, start a warranty claim for you, or issue a store credit or refund in the amount of the original purchase price of the goods. Shipping charges are non-refundable.

Returns Policy:

  1. We cannot accept any returns without prior approval.
    Please use the form below to request approval, or contact us via email or by phone and quoting the same information.
  2. Any defective, incorrect or damaged item may be returned within 15 days of receipt via Australia Post. We will gladly exchange or replace the item where possible, or process your warranty claim with the Australian distributor or manufacturer, as appropriate.
  3. Any item you are not satisfied with if returned within 15 days of receipt and received in saleable new and unused condition, may be issued an exchange, store credit or refund of merchandise cost only. In some circumstances a 10% restocking fee may apply.
  4. Some purchases made via our Bargain, Clearance and Facebook promotions are one offs and unfortunately cannot be returned or exchanged. We may not be able to offer an exchange on clearance items due to a limited supply of stock.
  5. Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
  6. Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
  7. Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.

Our Return Address:

Once a return authorisation has been received, please ship your return prepaid to:

The Scuba Doctor
Attn: Returns Department
1/49 Peninsula Avenue
Rye VIC 3941
AUSTRALIA

How long will it take to get an order replaced?

If you return an item to The Scuba Doctor, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 1-2 weeks for the new package to arrive.

If you need further assistance with a return, please e-mail our Customer Service Department, or call us on +61 3 5985 1700, during our opening hours.

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Return Authorisation Request
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