We will not do anything to violate your trust. We treat customer information as strictly confidential.
Why we keep your details confidential
Privacy is an important personal consideration in today's computerised database world. It sometimes seems that nothing can be kept confidential. There is a growing trend to exchange these private databases for a variety of uses, including bombarding all of us with mail-order catalogues and junk mail. Once your name finds its way onto a mailing list database, it is often duplicated and the avalanche begins.
At issue is not only the capacity of our mailboxes, but the idea that — without our permission — our names can be exchanged for the purpose of someone else's commercial interest. There are also serious environmental questions raised with the proliferation of mail that's neither requested nor wanted.
We take a different approach at The Scuba Doctor. When you shop with us, register for a dive course, or request to receive information, we undertake to keep your name and information completely confidential. We do not sell it, trade it, or give it to anyone, without your express permission.
We believe you want to have a relationship with The Scuba Doctor because of the integrity we show with all of our clients, plus our practical approach to supporting your scuba diving endeavours.
We process all of your information in-house. Our database is never combined with any other mailing list. The only way we use you contact information is to help us deliver services to you, or to inform you about our services, as requested by you.
What Personal Information About Customers Does The Scuba Doctor Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at www.scubadoctor.com.au. Here are the types of information we gather.
Information You Give Us
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our web site. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.
To help us make emails more useful and interesting, we often receive a confirmation when you open email from us if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
Out of respect for your privacy, if you no longer wish to receive email communications, you can easily opt-out using the Unsubscribe link included in each communication. Unsubscribe links are specific to the email communication types you are currently subscribed to and are indicated in the footer copy of the email communication. You can globally unsubscribe from all email communications by clicking Unsubscribe.
Information From Other Sources
We might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website's coolest features, and we recommend that you leave them turned on.
Does The Scuba Doctor Share the Information It Receives?
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
Sometimes we may send offers to selected groups of our customers on behalf of other businesses. When we do this, we do not give those businesses your name and address.
Protection of The Scuba Doctor and Others
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. In payment transactions made online we don't get to see or store your credit card number. Of course, with orders paid by credit card over the phone we record and use the entire credit card number during order processing. It is important for you to protect against unauthorised access to your account and to your computer. Be sure to sign off when finished using a shared computer.
What Choices Do I Have?
The Scuba Doctor does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our web site only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions