Work With Us

Work With Us at The Scuba Doctor

We're Hiring

If you like what you see, we’d love to hear from you even if a role is not currently available. We're always on the lookout for talented people who get what we do and want to help us do it better. Our greatest asset is the attitude, talent and professionalism of our people — see Meet The Team.

The Scuba Doctor has been serving scuba divers, freedivers, spearfishers and snorkelers with all their diving and snorkelling needs since 2002. We are one of the largest in-store dive shop retailers and online mail order suppliers of new Scuba Gear in Australia.

Dive Master / Instructor and Dive Shop
Customer Service Superstar

We are seeking a talented Dive Master or Instructor, to join our fun and friendly team working in Rye on the Mornington Peninsula. As our business continues to grow, we need staff with a passion for proving outstanding customer service with a smile, who will be become an integral part of our team and provide a long term commitment to the organisation. Does this sound like you? Then join our team!

The Scuba Doctor dive shop is all about having fun and working hard in a fast paced online and retail store environment. Our online and retail stores feature a huge range of scuba diving, freediving, spearfishing and snorkelling products. The range includes premium brands of cylinders, regulators, BCDs, dive computers, technical diving equipment, underwater photography and videography gear, wetsuits, masks, snorkels, fins, spearguns, and so much more.

It is essential you have a drive to excel in customer service, a friendly personality, strong attention to detail, be self-motivated, honest and reliable, and be outgoing and personable while making anyone feel comfortable in your presence. We can offer great flexibility in working hours to suit the right candidate.

Who We Are

We are a successful retail dive shop (The Scuba Doctor Australia), importer and wholesaler (Deep Blue Imports Australia), selling online and delivering services in-store to watersports enthusiasts. We are a fast growing business that offers a lot of variety within a supportive team environment.

The Role

You'll be an experienced divemaster or instructor, keen to learn the ins and outs of the sport of recreational and technical diving. As demand dictates you'll be taking customers on guided dives at our local dive sites.

Experience working in a retail shop is preferred. You'll be responsible for helping our customers find appropriate diving equipment solutions that meet customers' diving needs. You'll also have the patience to listen to and understand the ultimate goals of the customers and then point them in the right direction with gear and advice. You'll make product recommendations to customers with their purchases to make sure they're getting the right product for their needs in person, over the phone, or via email. You'll participates in appropriate training and development classes and be interested in developing product knowledge.

You'll provide an extraordinary customer service experience for everyone who enters our store. In-store duties will include friendly retail sales, helpful dive gear rentals, air fills with great care, creative merchandising, and general dive shop duties. You'll build customer loyalty, by ensuring that all customer questions are answered, and all customer needs are met. You will be responsible for the prevention of loss or damage of merchandise.

Experience working in customer service for an online store is beneficial. You'll be handling email and phone enquiries from customers with a smile; receiving, picking and sending out customer's online orders with love; sending product orders to suppliers with great gusto; checking in products received from suppliers with attention to detail; plus conducting stock counts as part of an ongoing treasure hunt.

There are also opportunities for you to be doing online product additions and updates, adding informative content to our website, social media posts, SEO and online marketing.

The Successful Applicant:

In order to be considered for this great role, you will:

  • Be an experienced Dive Master or Instructor (or be able to cross-over from a different dive agency);
  • Have a passion for scuba diving, with knowledge of various equipment;
  • Have high-energy with outgoing, positive, enthusiastic, attitude;
  • Have hands-on experience within a retail shop, online store, import and/or wholesale small business;
  • Enjoy being with and working with people;
  • Be customer focused and keen to help in every detail;
  • Have excellent communication skills, both written and verbal;
  • Understand and utilise basic selling skills to properly engage and present solutions to our customers;
  • Be proficient with computer applications, especially Outlook, Word and Excel;
  • Be able to work well within a small team environment;
  • Be willing to investigate problems to find the correct solution;
  • Perform other related duties as assigned;
  • Have a genuine desire to continue to improve yourself and your working environment;
  • Demonstrate an ability to think beyond square and identify new opportunities;
  • Adhere to all company policies procedures and safety standards;
  • Flexible schedule/ability to accommodate retail schedule which includes being able to work weekends and public holidays.

In return for your hard work and dedication you will be entitled to fantastic benefits including but not limited to:

  • Ongoing employment in a fun and fresh working environment;
  • Opportunities for diver training;
  • Staff discounts on equipment;
  • The chance to be part of a culture based on great working relationships, having fun at work, and giving our customers the best service possible.

You will be working at The Scuba Doctor dive shop located in Rye, Victoria on the Mornington Peninsula. This job would ideally suit someone looking for work, 20 to 40 hours per week, but seasonally adjusted in the less busy winter months. You must be able to include working on weekends and public holidays in your work roster.

How to Apply

If you have got what it takes to be a customer service superstar, please forward a cover letter summarising your work history and experience and how it relates to this role, along with a full resume, both in MS Word or Adobe PDF format. We are unable to accept phone calls, so please apply via email to only.

Why Work At The Scuba Doctor

Because we're different.

  • We trust our team. Everyday, our people are entrusted with every element of our operations and we are proud of the results they achieve.
  • At The Scuba Doctor everyone contributes. Our people are a bunch of cross-disciplinary stars that shine across all areas of the business. Everyone works together, everyone shares knowledge.
  • We have fun! At The Scuba Doctor, we have created a climate that is professional, comfortable and productive. You work in an environment that rewards creativity and initiative. We encourage an atmosphere of open communication, respect and equality among all of our people. And we like to have fun!
  • It's the little things that count. They say there's no such thing as a free lunch, but our staff enjoy a regular free lunch. Not to mention free soft drinks and ice creams.
  • Pet friendly! Well, dog friendly at least, but we're open minded. Does your pet have what it takes to be able to work with you at the dive shop?
  • Come along for the dive. And you’ll bring along your own personal brand of talent, skills and awesomeness to the mix.

We reward our staff well. However, we also believe money motivates neither the best people, nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit. That is reserved for belief, principle, and morality.

Recruiting the Best

“Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with the other qualities.”
Dee Ward Hock, the Chaordic Alliance.

Attracting the very best people, who have the right integrity, motivation, capacity, understanding, knowledge and experience, to join The Scuba Doctor is something we take seriously. We hire for attitude and train for skill.

Our people possess the communication and interpersonal skills necessary to build strong relationships with our customers.

Yes, we have high expectations of our people. It's true that not everyone is interested in this type of challenge. However, while our people expectations are high, so is our commitment to our people.

We are continually looking for people who posses the attitude, expertise and interpersonal skills necessary to be a success working with us. We never hire or promote in our own image. It is foolish to replicate our strengths. It is idiotic to replicate our weakness. It is essential to employ, trust, and reward those whose perspective, ability, and judgement are radically different from ours. This is rare, for it requires uncommon humility, tolerance and wisdom.

Are you ready to join our team of outstanding professionals and share in the benefits and rewards enjoyed by a highly successful and growing business?

Where We're Going

Under new ownership since August 2013, The Scuba Doctor has grown by more than 50% each year. What makes this possible is the commitment of our people to our customers. We can't command our people to go the extra mile. They do that of their own free will. Their sense of urgency, their successful record of challenging conventional thinking for customers, are giving The Scuba Doctor the chance to become a great company.

We're a young company. Especially in spirit. Most of us have worked somewhere else before joining The Scuba Doctor. Therefore we have a keener sense of what the character of a company should be. We understand the character of a retail business, just as surely as the character of an individual, determines destiny.

Efforts to expand our business are paying off. Building on our track record in the dive industry — helping customers find great solutions — making it easy for customers to access all we have to offer both in-store and online. We are continuing to make the necessary investments to benefit from this period of change in the dive industry.

Plenty of businesses have reinvented themselves when their backs were up against the wall. We want our business to be one that reinvents itself as a matter of course. To do that we must encourage courage, especially the courage to challenge conventional thinking.

We must constantly guard against the rigidity past success so often breeds. In this most unforgiving of business eras, we need attributes that might seem contradictory. We have to be imaginative yet realistic. We have to be independent thinkers yet capable of inspired collaboration. Self-satisfaction has no place in the business we are striving to become; it is a prelude to decline.

We have to make sure all who join us have an authentic sense of concern for our customer's well being and our company's. We have to stay true to our values, remembering that an ounce of behaviour is worth a pound of words.

What is our greatest challenge? Finding people who believe in our values and share our ambition to build a great dive business. This should not be construed as a platitude. It's a hard nosed business fact. The kind of people we want are hard to find and in high demand. This situation makes us think carefully about what we have to offer the people we want.

It gets down to our atmosphere, where the power that matters most is the power of a good example. It gets down to our determination to communicate openly and frequently. Few things are more demeaning to good people than being kept in the dark. It gets down to believing that the only hierarchy that counts is determined by the ability to contribute consistently.

Some companies have made a bundle doing the same thing over and over, better and better. The problem, however, comes when the same thing is not the right thing for the customer. That's why at The Scuba Doctor we work so carefully to create a distinctive harmony between the customer's need and our approach. When that harmony is achieved, you cannot image any other combination working quite so well.

Work Permits

If you are not an Australian or New Zealand citizen, you will require a work permit for Australia. We do not offer Company Sponsorship as it is extremely difficult to obtain unless you have some specialised skill that cannot be easily found within Australia. Preference is given to applicants who are already in Australia, have valid work permits and are not limited in the length of time they may work for us.

The Scuba Doctor Online Dive Shop